all-features

SmartFink Features

 

Extension Status

  • Show Extension Call Status such Ring, Ringing, Speaking (outside Call), Speaking (Internal Call), Available
  • Show Extension New VoiceMail Notification
  • IM is omitted
  • Call Recording Button
  • Call Barge Button
  • Call Whisper Button
  • Dial Number Button
  • DND Button (Show DND Status of Ext or Make it On or Off)

Queue Status

  • List of Avilable Queues
  • Number of Queue Entries
  • Averege of Hold Time
  • Number of Complete Calls
  • Number of Abandoned Calls
  • Percentage of Complete Calls Under Defined Time

Queue Entries Status

  • Wait Time in Sec
  • Entry Position
  • ENtry CallerID
  • Queue Number

Queue Members Status

  • Show Queue Agents Status (Just Showing Static and CallBAck Agents)
  • Pause Button, You can Pause or UnPause Agent in the Queue.

DAHDI Status

  • Show DAHDI PSTN Lines Status (Just Showing Analog Lines NOT Digital ones)
  • Pause Button, You can Pause or UnPause Agent in the Queue.
  • Call Barge Button
  • Call Whisper Button

Drag & Drop

Do Drag and Drop Easily on many Objects

  • Drag Extension and Drop on Another Extension
  • Drag Extension and Drop on Your Main Extension
  • Drag Queue Entries and Drop on Any Extension

Record, Barge and Whisper

  • Record any Active Extension
  • Record Your Main Extension Speak
  • Barge Any Active Extension (You can Hear Conversation but Can't Speak)
  • Whisper Any Actice Extension (You Can Hear and Speak With Agent at Same Time)

 

Number Dialing

  • You Can Dial a Number for any Extension (It is very usefull for Agents)
  • Your Can Dial a Number for Your Main Extension

URL PopUp

  • You Can Set an URL, as Your Main Extension Recieve Call, SmartFink Will PopUp that also You Can Use Variable Like "[callerid]" To Enhanced Your URL (For Example Use URL to Search Your CRM to Find Caller's Name)